Cancellation and Refund Policy
Cancellation and Refund Policy
Effective Date: 09/06/2025
At The Brand Bull, we value transparency and customer satisfaction. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for services rendered by us.
1. Service Cancellation
- Client-Initiated Cancellations:
If you wish to cancel a service, you must submit a written request to info@thebrandbull.com at least 5 business days before the project’s scheduled start date. Cancellation requests after the work has started may not be eligible for a full refund. - Company-Initiated Cancellations:
The Brand Bull reserves the right to cancel services due to non-payment, breach of terms, or unforeseen technical or operational reasons. In such cases, eligible refunds will be processed as applicable.
2. Refund Eligibility
Refunds are only applicable under the following conditions:
- If the client cancels before any work has begun, a 100% refund (excluding transaction fees) will be issued.
- If the client cancels after partial work, a partial refund may be granted based on the completed portion of the project.
- No refunds will be issued:
- After full project delivery
- For digital marketing, branding, SEO, or consulting services where time/resources were already allocated
- For change-of-mind or non-usage of service
3. Refund Timeline
- Approved refunds will be processed within 7–10 business days from the approval date.
- Refunds will be made to the original payment method unless otherwise agreed.
4. Non-Refundable Items
- Domain registration fees
- Third-party software or plugin purchases made on behalf of the client
- Completed ad campaigns or media buys
- Paid consultations or strategy sessions once conducted
5. Dispute Resolution
If you are unsatisfied with our service, we encourage you to reach out to our support team at [insert email]. We will work with you to resolve the issue amicably before initiating any refund process.
6. Modifications to This Policy
The Brand Bull reserves the right to change or update this Cancellation and Refund Policy at any time without prior notice. The latest version will always be available on our website.
7. Contact Us
For any queries related to cancellations or refunds, contact us at:
The Brand Bull
Email: info@thebrandbull.com
Website: https://thebrandbull.com
